Refund and Returns Policy

Refund Policy of Maverick.co.ke

Welcome to Maverick Graphics We appreciate your business and want to ensure that your shopping experience is straightforward and enjoyable. To maintain fairness and clarity for all our customers, we have the following policy in place:

  1. Nature of Sales: All sales on Maverick.co.ke are considered final. This means that once an order is placed and confirmed, it cannot be canceled for a refund, unless there is an error on our part in fulfilling the order (e.g., sending the wrong item or a defective product).
  2. Exceptions:
    • Defective Products: If you receive a defective product, please contact us within 3 Days of receipt. We will need clear photographic evidence of the defect before considering any replacement or credit towards a future purchase.
    • Incorrect Items Shipped: If we send you an incorrect item, we will cover the cost of return shipping, and you will be offered a replacement or a credit towards future purchases, at your discretion.
  3. Non-Refundable Items: Digital products, software, or any downloadable content, once accessed or downloaded, are not eligible for returns or refunds due to the nature of immediate access and use.
  4. Request Procedure: Should you believe there’s an exception applicable to your situation, please contact our customer service team at [insert contact information] within the specified timeframe. Unauthorized returns will be sent back to you at your cost.
  5. Customer Satisfaction: While we strive for customer satisfaction, this policy ensures that our business model can sustain offering unique products at competitive prices. We encourage you to review the product details and our FAQs before purchase.
  6. Legal Rights: This policy does not affect your statutory rights. For instance, if you are located in regions with specific consumer laws (like the EU with its 14-day return policy), those laws supersede this policy. Always check for local consumer laws applicable to your situation.
  7. Display of Policy: This policy is clearly posted on our website, and we make it visible during the checkout process to ensure all customers are aware before purchasing.
  8. Amendments: Maverick.co.ke reserves the right to change or update this policy at any time. Changes will be effective immediately upon posting on the website, and we recommend checking this page periodically.